1. Introduction

This Cookie Policy explains how TIENS Europe ("TIENS", "we", "our", or "us") uses cookies and similar technologies on its websites and online platforms ("Website"), including TIENS Hub, Join Us, and other official TIENS digital services.

This Cookie Policy should be read together with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files placed on your computer, smartphone, tablet, or other device when you visit a website.

Cookies enable websites to function properly, remember user preferences, improve performance, and provide information about how visitors interact with online services.

Cookies generally do not directly identify you but may be associated with personal data where applicable.

3. Why We Use Cookies

TIENS uses cookies to:

ensure the proper operation of the Website;
remember your preferences;
provide secure authentication;
improve website performance;
analyse website traffic;
understand visitor behaviour;
enhance user experience;
maintain website security;
detect and prevent fraudulent activity.
4. Categories of Cookies
Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our systems.

They are used for functions such as:

secure login;
session management;
user authentication;
website security;
load balancing;
language preferences;
navigation.

Without these cookies, certain parts of the Website may not function correctly.

Functional Cookies

Functional cookies allow the Website to remember your preferences and improve your browsing experience.

These cookies may remember:

preferred language;
country or region;
display preferences;
accessibility settings;
previously selected options.
Analytics Cookies

Analytics cookies help TIENS understand how visitors interact with the Website.

Information collected may include:

pages visited;
session duration;
browser type;
operating system;
referring websites;
approximate geographic location;
device information;
interactions with website features.

Analytics information is used to improve our digital services.

Where required by applicable law, analytics cookies are used only after obtaining your consent.

Performance Cookies

Performance cookies help monitor website performance and identify technical issues.

These cookies enable TIENS to improve:

page loading speed;
website stability;
error detection;
service reliability.
Third-Party Cookies

Some features available on the Website may rely on trusted third-party providers.

Examples may include:

embedded videos;
mapping services;
analytics providers;
cloud services;
social media integrations.

These providers may place cookies in accordance with their own privacy policies.

TIENS does not control third-party cookies.

5. Legal Basis

Where required by applicable law, TIENS requests your consent before placing non-essential cookies on your device.

Strictly Necessary Cookies are processed because they are essential for the secure and proper operation of the Website.

6. Cookie Consent

When visiting the Website for the first time, you may be presented with a cookie banner allowing you to:

Accept all cookies;
Reject non-essential cookies;
Manage your cookie preferences.

Your consent preferences may be changed at any time through the Cookie Settings available on the Website.

7. Managing Cookies

Most web browsers allow you to:

view stored cookies;
delete cookies;
block cookies;
restrict third-party cookies;
receive notifications before cookies are stored.

Please note that disabling certain cookies may affect the functionality of the Website.

For further guidance, please consult your browser's documentation.

8. Cookie Retention

Cookies may remain on your device for different periods depending on their purpose.

Session Cookies

Session cookies are deleted automatically when you close your browser.

Persistent Cookies

Persistent cookies remain stored until:

they expire;
you delete them;
your browser removes them according to its settings.

Retention periods vary depending on the individual cookie.

9. International Data Transfers

Where information collected through cookies is transferred outside the European Economic Area (EEA), TIENS implements appropriate safeguards in accordance with applicable data protection legislation.

10. Updates to this Cookie Policy

TIENS may update this Cookie Policy from time to time to reflect:

changes in legislation;
technological developments;
new website functionality;
improvements to our digital services.

The latest version will always be published on the Website.

11. Contact

If you have questions regarding this Cookie Policy or our use of cookies, please contact TIENS through the official contact channels available on the Website.

© TIENS Europe. All rights reserved.